Utilities Kingston offers financial assistance and public education to help prevent basement flooding

September 19, 2022

After a two-year hiatus due to the COVID-19 pandemic, Utilities Kingston is again offering the Preventative Plumbing Program. Together with the Flood Facts public education campaign, these initiatives help residents adopt preventative measures and provide financial assistance for upgrades that will reduce the likelihood of sewage backups and basement flooding in their neighbourhoods. 

“Every neighbourhood is at risk of basement flooding, even if it’s never happened before. That’s why we’re pleased to resume this education and financial assistance program,” says Jim Miller, Chief Operating Officer of Utilities Kingston.  

Financial assistance offered 

Homeowners: get up to $3,000 through Utilities Kingston’s 2022 Preventative Plumbing Program. You may use the funds to install sump pumps, backwater sanitary valves and other eligible measures, including disconnecting illegal plumbing connections. 

Participants benefit from a free, in-home visit where Utilities Kingston staff provide advice to reduce the risk of basement flooding. Interested? Go online to find details and an easy-to-use online application, email, or call 613-546-0000. 

Did you know? Since the Preventative Plumbing Program began in 2012, $4.3 million in financial assistance has helped nearly 2,400 Kingston homeowners. This includes the removal of more than 250 illegal connections to the sanitary sewer. 

Know your “Flood Facts” to prevent basement flooding 

The Flood Facts public education campaign consists of a comprehensive information package (available online), and traditional and social media that offer residents a series of 18 “Flood Facts” that explain how to reduce the likelihood of sewer back-ups in your neighbourhood. These include the following: 

  • Having a plumber regularly inspect your sewer lateral. 

  • Disposing of kitchen fats, oils and greases (FOGs) in your green bin and not down your drain.  

  • Checking your sump pump and sanitary backwater valve for proper operation and following the manufacturer’s maintenance recommendations. 

  • Ensuring your downspouts are clear of debris so water routes safely away. 

  • Reducing your use of water on rainy days. 

See Utilities Kingston’s Flood Facts for more tips to help reduce the risk of basement flooding. 

For more information, call 613-546-0000, Monday to Friday from 8 a.m. to 5 p.m. 


Media contact: For more information contact 613-546-4291, ext. 2300.  

About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband networking in one company. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services. You can count on us!  

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