Make the right call to identify and report a utility emergency

November 22, 2021

Utilities Kingston is urging residents to know their electricity provider so they know who to call in the event of an electrical emergency. The utility company is also concerned with residents reporting potentially life-threatening emergencies using email or social media.

“This is about making the right call. We proudly serve customers in our distribution area, but there are parts of Kingston that are served by other utility providers. It’s important to know your provider and to know who to call in case of a utility emergency,” says Jim Miller, chief operating officer of Utilities Kingston.  “We want to help people understand how to identify a utility issue, and that our 24-hour emergency phone line is the safest way to report it, in our area.”

Who provides your electricity?

In the event of a power outage or electrical emergency:

To see if you are in Utilities Kingston’s service area, use the address look-up tool. Utilities Kingston’s electricity customers are in Central Kingston, Barriefield and CFB Kingston.

If you are not in Utilities Kingston’s area, check your electricity bill or view a map of electricity service areas in Kingston, available from the Utilities Kingston website.