Kingston Fire & Rescue wants your help evaluating its performance

April 20, 2021

Kingston Fire & Rescue (KFR) wants to engage with you as it seeks to become one of only 10 nationally accredited departments!

KFR is currently assembling an application it will submit later this summer to the Centre for Public Safety Excellence (CPSE).

“By being an accredited department, we formalize our process for measuring, evaluating and improving our services,” says Fire Chief Shawn Armstrong.

Accreditation through the CPSE requires a comprehensive review process. It’s an external endorsement that the department is taking strides—big and small—to continually improve.

How you can help!

Public engagement is an important piece of KFR’s application.

“Each week, we will launch a new poll on Get Involved Kingston that highlights a lesser-known fact about the service,” says Fire Chief Armstrong. Content will be packaged so it’s friendly to all ages.

“We know families are together at home because of the pandemic. Please consider using a portion of this time at home to learn more about KFR, together.”

In addition to informing residents, KFR also launched a survey today to collect input on three key areas: general knowledge and awareness of KFR, residents’ role in their own public safety, and KFR services.

  • Visit Get Involved Kingston to complete the survey and this week’s polling question. 
  • Request a paper copy of the survey by calling 613-546-0000. We will provide you a postage-paid envelope to return the survey to City Hall.
  • Complete the survey over the phone with City staff by calling 613-546-0000.

“Kingston Fire & Rescue is committed to continuous improvement,” says Fire Chief Armstrong. “We thank every person who helps us realize that mission by taking time to learn more about KFR and share input.”