City staff remain here to serve you

January 4, 2022

Yesterday, the City of Kingston implemented a series of measures to keep the community and staff safe, including the closure of several City facilities until Jan. 26, 2022, with the possibility of extension. Learn more about that announcement.

These proactive steps were taken to ensure the health and safety of our workforce and the continued and reliable delivery of essential and critical services to the community.


During this period, City staff remain here to safely serve. Whenever possible, residents are encouraged to conduct their business remotely (online, by phone, email). In some cases, appointments can be booked.

To better understand impacts to specific City services, and how you can continue to access those services, please review the information below.

Municipal facility and service impacts

  • Payments: City Hall and the Payment Centre, 216 Ontario St. are closed. Payments can be made through online banking, through your financial institution and using the drop boxes at City Hall or 1211 John Counter Blvd. For utility payments by mail, send a cheque to: Utilities Kingston – PO Box 790, Kingston, ON, K7L 4X7
  • Taxes: The City continues to provide residents with access to a Tax Clerk by phone at 613-546-0000 or email at [email protected]
  • Services relating to marriage licences or Commissioner of Oaths: These services remain available by appointment Tuesdays and Thursdays by contacting 613-546-4291 ext. 1270 or emailing [email protected]
  • Kingston Transit: Bus passes will not be available for purchase or renewal at City Hall, but can be purchased or renewed at other sales outlets that provide essential services. Passengers using monthly passes are advised to renew their monthly pass online. Appointments at City Hall for new monthly bus pass photo identification can be made Tuesdays and Thursdays by calling 613-546-4291 ext. 1240 or by emailing [email protected].  
  • Parking tickets: Payments for parking tickets or parking permit renewals can be made online.
  • Planning Services, Building and Licensing Services: The City’s offices at 1211 John Counter Blvd. are closed to the public, however all planning, building, licensing and enforcement services will continue to be offered by staff electronically or by phone. For details on how to access services connected to each department, please visit the COVID-19 page
  • Kingston Area Recycling Centre: The recycling depot will operate 8 a.m. to 5 p.m. Monday to Friday and on Saturday from 8 a.m. to 5 p.m. The administration office is closed. The Leaf and Yard waste drop-off will continue to operate on its normal schedule: Monday to Friday, 8 a.m. to 5 p.m. and Saturday 8 a.m. to 4 p.m. Vehicles limits will apply. Please see the Garbage & Recycling page for further details.
  • Kingston Grand Theatre: Kingston Grand Theatre is closed, but the box office can be contacted by calling 613-530-2050, Monday through Friday from 12:00 p.m. to 4:30 p.m. 


Outdoor amenities remain open

  • Outdoor recreation amenities including public trails and playgrounds remain open.
  • The Springer Market Square rink remains open, weather permitting. Capacity limits will be monitored and users must practice physical distancing. Staff will continue to work with KFL&A Public Health to monitor and implement best practices for heavily utilized services such as the Springer Market Square rink.
  • The washroom facilities in the lower level of City hall are open.
  • Any person who enters or uses an outdoor amenity must maintain a physical distance of at least two metres from other persons in the vicinity (excluding members of the same household).


Council, committee and infrastructure projects continue

  • City Council and standing committees will continue to meet in an electronic format. Meetings are live streamed and closed-captioned on the Kingston City Council YouTube channelDelegations are invited to participate virtually.
  • Municipal infrastructure construction projects, such as the Third Crossing are also permitted to continue.

The City’s Bylaw Enforcement team has the authority to issue tickets under the Province’s orders (see the Province’s announcement).

Residents are encouraged to support local restaurants by ordering meals for take-out or delivery and to consider purchasing goods for curbside pick-up or delivery from local businesses.

Require a City service not listed above?

Another resource: our Customer Experience team can be reached by calling 613-546-0000 or emailing [email protected].