City engaging on how best to connect businesses with City services

July 28, 2021

As our community emerges from the pandemic and looks to the next stage of economic recovery, the City of Kingston is engaging with local businesses to seek feedback and ideas on how it can better provide timely, value-added and easily accessed City services and support for businesses.

To accelerate the improvement of how the City supports businesses, the role of business support manager has been created to act as a single point of contact for support when challenges arise for businesses. With experience and expertise in planning, development and real estate at the City of Kingston, Heather Scrannage will be leading this work.  

“The City offers a variety of services to help new and existing businesses to thrive – from business licences to complex land use approvals – often involving many departments. Accessing services can be complicated, especially for smaller businesses,” says Heather Scrannage, Business Support Manager. 

This engagement is the next step for the City’s new Business Support Office, a team designed to help streamline, optimize and better connect available City supports for businesses and solve problems that can often arise when dealing with the many departments across our organization.

The Business Support Office team will incorporate feedback from this engagement (see details below), to:

  • Improve how new and existing businesses access City resources, programs and processes including some services they didn’t know were available
  • Enhance support to small businesses to help navigate City services;
  • Review city programs and services from a business perspective to identify policy bottlenecks and redundancies; and
  • Find new ways for the City to provide value to new and existing business including insights, data and programs on subjects including workforce development and in-migration, pandemic economic recovery, rural economic development, creative industries strategy and work underway on the new Kingston Integrated Economic Development Strategy  

Business owners/managers: Get Involved!

Do you operate, or manage a business in Kingston? Let the City know how it can best support your needs!

  • Complete the survey by 4 p.m. Sept. 17 using one of these methods:

    • Visit Get Involved Kingston:

    • Request a paper copy by calling 613-546-0000. We will provide you with a postage-paid envelope to return the survey to City Hall.

    • Complete the survey over the phone with City staff by calling 613-546-0000.

  • Register at Get Involved Kingston to attend a 6 to 7 p.m. online open house on Sept. 15 to share your feedback find out about the survey’s initial findings.

“The information and ideas gathered through this consultation will be extremely valuable as we work to align our services to better support Kingston businesses,” says Craig Desjardins, Director of Strategy, Innovation and Partnerships. “We plan to help businesses wherever possible as COVID-19 economic recovery efforts begin.”

Resources for Small Businesses

The Business Support Office is here to help your small business thrive! Learn how the City can help you access City services and for support when challenges arise for business, Email [email protected].

Supporting new and existing businesses is part of Council’s strategic priority to strengthen economic development opportunities outlined in the 2019-2022 Kingston Strategic Plan