Utilities Kingston Says Make the right call to Report Utility Emergencies

November 23, 2020

Utilities Kingston is urging residents to know their electricity provider so they know who to call in the event of an electrical emergency. The utility company also wants residents to know they should call in to report potentially life-threatening emergencies – and not use email or social media.

“This is about making the right call. We proudly serve customers in our distribution area, but there are parts of Kingston that are served by other utility providers. It’s important to know your provider and to know who to call in case of a utility emergency,” says Jim Keech, president and CEO of Utilities Kingston.  “We want to help people understand how to identify a utility issue, and that our 24-hour emergency phone line is the safest way to report it, in our area.”

Who Provides Your Electricity?

Kingston is primarily served by two electricity providers – Utilities Kingston and Hydro One. A small number of homes and businesses in Kingston East and north of the 401 receive their services from Eastern Ontario Power.

In the event of a power outage or electrical emergency:

To see if you are in Utilities Kingston’s service area, use the address look-up tool. Utilities Kingston’s electricity customers are in Central Kingston, Barriefield and CFB Kingston.

If you are not in Utilities Kingston’s area, check your electricity bill or view a map of electricity service areas in Kingston, available from the Utilities Kingston website.

Always Call To Report A Utility Emergency

Utility issues could create a serious safety hazard. Always call – and NEVER email or use social media – to report a utility emergency: 

  • If you see a downed power line or other life-threatening situation, call your electricity provider’s emergency line or 9-1-1.
  • Tree branches on power lines, open utility boxes and damaged hydro poles could all create serious safety risks and should be immediately reported. Call the electricity provider for your area. (See above for a list of who to call.)

Learn how to prepare for – and prevent – utility issues and emergencies at www.UtilitiesKingston.com.